Poker chip rolls – (200). Four rolls of 50. Diameter: 1 1/2 inches. Length: 6 5/8 inches. This program started in 1997 and ran through to 2010. These chips are prior to 2008. Unused and still in the original shrink wrap. My dad worked at a Chrysler dealership in the early 1990’s until the late 2000’s. He retired from there in 2008. These were part of a poker case that literally just dissolved in my hands while trying to examine its contents. Included with these chips will be one set of BCG playing cards and 4 red dice. All of these were part of the original components within the case. The 5 star program adopted by Chrysler was a little bit. Controversial during its time. He was in the business for about 30 years. The program itself was a little bit. Individually, these chips can go for five to seven dollars apiece. Finding unused rolls is practically unheard of. Please see all images to determine the condition of the collectibles. For years, Chrysler ran a program which assigned stars to dealers based on the results of customer surveys. This program had many problems, not the least of which being that the dealers only got numbers, not advice on how to improve their results. In 1997, Chrysler began its new and revised Five Star program. A full description of it is in this Quality Digest cover story, but the essence of the program, when it was first implemented (before Daimler), is that dealers had to. Call every customer, including both car buyers and those coming for service, to get their feedback. Survey their own employees on a regular basis. Do something with the information they get from customers and employees. Continue to maintain high survey ratings. Provide specified levels of training to their employees. Keep the physical grounds up to standards. In theory, this program should have been extremely powerful. In reality, it is hard to judge its effects. Five Star dealers got higher customer ratings than other dealers, but that’s hardly surprising, since the best dealers would be most likely to try for the program; and since one requirement of the program is high customer ratings. If you draw from the highest rated dealers, you will get a group of highly rated dealers. From the people we have spoken with, there was both good and bad in the system. The good part was that dealers were give tools to work with, in terms of training, employee survey information, and customer feedback. These tools were invaluable for dealers who really do want to do a better job. On the darker side, those who don’t care about the program stood a decent chance of getting certified anyway, depending on their zone reps. Though Chrysler reps said that dealerships were continuously recertified by rotating zone office personnel, other industry observers have expressed concerns that no outside agency is involved. Ford, for example, used J. Power to certify dealers for their Blue Oval program though Ford’s program was crippled by having standards so low most dealers qualified when it was started. Employees were under a lot of pressure to get survey ratings up. Many of the issues which annoy customers, though, are not under their control. In addition, mechanics are still under a great deal of pressure to push jobs through quickly, and not waste time talking to each other, sharing lessons learned, and generally increasing their effectiveness. Indeed, the desire to get customers’ cars back on time may exacerbate existing “fix-it-fast” problems, though the program’s emphasis seems to be on fix it right the first time. The best systems have problems, and even with outside certification, dealers could “game the system” and pretend to be doing everything they are supposed to do. It’s hard to get around that. In any case, if customers have their cars actually fixed correctly the first time they go to a dealer, and feel that they are treated well, it will do wonders for Chrysler’s reputation for quality. The scans and/or images represent the actual item(s) you will receive. I have not doctored, changed, or altered any of the images. Feel safe in knowing you are getting the product(s) you see. If you need more detailed images or have any questions about the item(s) you are viewing, please do not hesitate to ask. I will respond as quickly as I can. I want to make sure you are excited and happy with your new (old) collectible(s). Thank you for your time and interest. The item “4 POKER CHIP ROLLS (50 COUNT EACH) CHRYSLER 5 STAR DEALERSHIP ONLY CLAY RED BLUE” is in sale since Tuesday, October 20, 2020. This item is in the category “Collectibles\Casino\Chips\Non-Casino Chips”. The seller is “chris_comic_and_collectibles” and is located in Texarkana, Texas. 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- Original/Reproduction: Original
- Modified Item: No
- Country/Region of Manufacture: Unknown
- Type: Non-Casino